Configure AI Voicemail Transcription

With AI voicemail transcription feature, your voicemail messages can be transcribed to readable text, which allows you to efficiently view and manage voicemails as text. This topic describes how to configure AI transcription according to your preference on Linkus Web Client, and the changes will be synchronized across your Linkus clients.

Requirements

The firmware of the PBX server is 83.19.0.110 or later.
System administrator has enabled AI Voicemail Transcription feature, and grant your extension the permission to use this feature.

Procedure

In the Voicemail Transcription section, configure the following settings according to your need.


Setting	Description
Automatic Voicemail Transcription	Specify whether to automatically transcribe your voicemail messages. This option is enabled by default. If disabled, you need to manually trigger the transcription for specific voicemails when needed.
Language	Select the language in which the your voicemail messages will be transcribed.
Languages to Auto-Detect	If you set the Language to Automatic, select the desired languages for auto detection. The system will automatically detect and transcribe voicemail messages in the selected languages. Note: You can select up to 5 languages for auto-detection simultaneously. Only one region can be selected per language. For example, you cannot select both English (UK) and English (US) at the same time.

Click Save.

Result

Messages delivered to your voicemail will be transcribed into text in the specified language, either automatically or manually. The transcribed voicemail messages are marked with an icon ; click to view the transcribed text.
Note: Messages from group voicemails in Shared by Members mode will follow the global transcription language setting on the PBX Server.
You can refine the transcribed texts by clicking Edit to correct names, clarify information, or add notes for future reference.