Customize Your Voicemail Settings

The phone system supports voicemail feature, which helps you receive audio messages when you are unavailable to answer calls. You can retain default settings, or customize voicemail settings. This topic describes how to customize voicemail settings.

Enable or disable voicemail feature

  1. Log in to Linkus Web Client, go to Preferences > Voicemail.
  2. To enable voicemail feature, turn on the option Enable Voicemail.
  3. To disable voicemail feature, turn off the option Enable Voicemail.
  4. Click Save.

Configure voicemail Access PIN

  1. Log in to Linkus Web Client, go to Preferences > Voicemail.
  2. To access voicemail messages directly, select Disabled from the drop-down list of Voicemail PIN Authentication.
  3. To require a PIN code to be entered when you access voicemail, select Enabled from the drop-down list of Voicemail PIN Authentication, and enter a PIN code in the Voicemail Access PIN field.
    Note: The PIN code must be number, and the length must be 3-15 digits.
  4. Click Save.

Configure voicemail language

  1. Log in to Linkus Web Client, go to Preferences > Voicemail.
  2. In the Voicemail Language drop-down list, select the system prompt language used by your extension's voicemail.

    When callers are routed to your extension's voicemail, the system prompt "The extension {extension_number} you dialed cannot be connected now. Please leave your message after the tone. When done, hang up, or press the pound key" will be played in the selected language.

    Note: If you set up a voicemail greeting, the custom greeting will be played to callers instead.
  3. Click Save.

Configure email notifications for new voicemails

  1. Log in to Linkus Web Client, go to Preferences > Voicemail.
  2. In the New Voicemail Notification drop-down list, set whether and how to receive notification when a new voicemail reaches your extension number.
    • Do Not Send Email Notifications: Disable email notification.
    • Send Email Notifications with Attachment: Send a notification email with the new voicemail message attached as a .wav file.
    • Send Email Notifications without Attachment: Send a notification email as soon as receiving a new voicemail message.
  3. If you enabled email notifications, configure the following settings as needed:
    Setting Description
    After Notification Decide how to deal with voicemails after notification emails are sent out.
    • Mark as Read: Mark the voicemail message in mailbox as read.
    • Delete Voicemail: Delete the voicemail messages from mailbox.
    • Do Nothing: Keep the voicemail message in mailbox as unread.
    Send to Specify the email address for receiving notification emails.
    • User Email: Send the notification emails to your email address.
    • Custom Email: Send the notification emails to a custom email address.

      Enter the desired email address in the Custom Email Address field.
  4. Click Save.

Configure voicemail play options

Decide which messages will be played before playing a voicemail.

  1. Log in to Linkus Web Client, go to Preferences > Voicemail.
  2. Select the checkboxes of the messages to be played before playing a voicemail.
    • Play Date and Time: Play date and time when the message is received.
    • Play Caller ID: Play caller ID information.
    • Play Message Duration: Play duration of the message.
  3. Click Save.

Change voicemail greetings

Decide which greetings will be played to callers when they reach your mailbox.

Tip: You can use system greeting or your customized greeting.
  1. Log in to Linkus Web Client, go to Preferences > Voicemail.
  2. In the Voicemail Greeting section, configure greeting settings according to your needs.
    • Default Greeting: Select a greeting from the drop-down list of Default Greeting.

      Default greeting is played if no greeting is specified for a presence.

    • Presence Greetings: Select a greeting or create a new greeting from the drop-down list of corresponding presence.

      The presence greeting is played based on extension presence.

  3. Click Save.