Control a Yealink IP Phone by Linkus Desktop Client

By enabling CTI mode on Linkus Desktop Client, a Yealink IP phone with your extension registered can be connected to your Linkus Desktop Client. In this way, Linkus Desktop Client acts as a visual control panel where you can manage phone calls, while calls are made and received using the Yealink IP phone.

Applications

This topic is applied to the Yealink IP phones that are compatible with Linkus Desktop Client CTI.

Tip: For incompatible IP phones, refer to Control an Incompatible IP phone by Linkus Desktop Client for instructions on phone control.

Requirements

PBX server
The uaCSTA feature is enabled (Path: PBX Settings > SIP Settings > Advanced > Other Options > Enable uaCSTA Connection).
IP phone
The extension registered on the IP phone is the same as that of Linkus Desktop Client.
Note: Register only one account on the IP phone, or CTI feature may not work.

Step 1. Set the IP phone to be controllable

Note: If system administrator has assigned your extension to the IP phone via Auto Provisioning, your IP phone is ready for being controlled. In this case, you can directly enable CTI mode on Linkus Desktop Client.

If system administrator has registered your extension to the IP phone manually, you need to set the IP phone to be controllable as follows.

The following instructions take Yealink T56A as an example to show how to enable the CSTA control function.

  1. Log in to the phone web interface.
  2. Go to Features > Remote Control.
  3. On the Remote Control page, turn on the option CSTA Control.

  4. Click Confirm.
  5. In the pop-up dialog box, click OK to reboot the phone.

Step 2. Enable CTI mode on Linkus Desktop Client

Change Linkus Desktop Client to CTI mode, so that you can use Linkus Desktop Client to manage phone calls on your IP phone.

  1. Log in to Linkus Desktop Client.
  2. At the top-right corner, click , then select the connected Yealink IP phone from the drop-down list.

Result

You can do the following operations on the connected Yealink IP phone from Linkus Desktop Client:

  • Make/End a call
  • Make a second call
  • Answer/Reject a call
  • Record a call
  • Transfer a call (attended transfer and blind transfer)
  • Hold/Resume a call
  • Swap hold