Enable or Disable Distinctive Caller ID Name

You can decide whether to display a call feature name (Queue name, IVR name, or Ring Group name) or a name associated with a trunk DID/DDI number when an incoming call reaches.

Enable or disable the display of call feature name

The call feature name refers to the name of an IVR, a Ring Group, or a Queue.

  1. Log in to PBX web portal, go to PBX Settings > > Preferences.
  2. In the Distinctive Caller ID Name section, configure the followings:
    • To display Queue names, Ring Group names, and IVR names, select the checkbox of Display Call Feature Name.
    • To hide Queue names, Ring Group names, and IVR names, unselect the checkbox of Display Call Feature Name.

  3. Click Save and Apply.

Enable or disable the display of trunk DID/DDI name

  1. Log in to PBX web portal, go to PBX Settings > Preferences.
  2. In the Distinctive Caller ID Name section, configure the followings:
    • To display trunk DID/DDI name, select the checkbox of Display DID/DDI Name.
    • To hide trunk DID/DDI name, unselect the checkbox of Display DID/DDI Name.

  3. Click Save and Apply.