Voice Prompt Overview
Voice prompts are audio resources to provide call participants with music, announcements, and instructions during different call scenarios, helping deliver a more informative and consistent calling experience.
Voice prompt types
NovoOne supports the following three types of voice prompts:
| Prompt | Description |
|---|---|
| System Prompt | System prompts are built-in prompts used to provide
information and instructions to call participants, and are
played in English by default. You can select from the available language options to change the system prompt language. |
| Music on Hold | Music on Hold (MoH) keeps callers informed that their calls
are still connected while they are waiting. NovoOne provides a default playlist with built-in audio files, you can also create custom playlists with your own audio files. |
| Custom Prompt | Custom prompts are user-defined audio prompts that can be
applied to call recording, queues, and other call scenarios to
provide callers with customized voice messages. You can create custom prompts by uploading your own audio files. |
Prompt preferences
After adding MoH playlists and custom prompts, you can configure them as the default audio for the following prompt types.
| Prompt | Description |
|---|---|
| Music on Hold | The music played when a call is on hold. |
| Call Forwarding Prompt | The prompt played before call forwarding, and the music played while the caller is on hold during call forwarding. |
| Invalid Phone Number Prompt | The prompt played when the callee number is invalid and a 603 response is returned. |
| Busy Line Prompt | The prompt played when the trunk is in use and a 486 response is returned. |
| Call Failure Prompt | The prompt played when a call fails to be sent out. |
| Event Notification Prompt | The prompt played when the system places a call to notify the callee that a specific event occurs. |
| Call Waiting Prompt | The prompt played when the caller is waiting to be connected to a user who is on a call. |
For more information about the configuration, see Configure Voice Prompt Preferences.