Manage Business Hours Profiles

After adding business hours profiles, you can edit, duplicate, or delete them as needed.

Edit a business hours profile

  1. Log in to NovoOne Tenant portal, go to Call Control > Business Hours & Holidays.
  2. In the left navigation pane, click beside the desired profile, then select Edit from the drop-down list.

  3. In the pop-up window, edit the profile settings, then click OK.

Duplicate a business hours profile

  1. Log in to NovoOne Tenant portal, go to Call Control > Business Hours & Holidays.
  2. In the left navigation pane, click beside the desired profile, then select Duplicate from the drop-down list.

  3. Edit the profile as needed.

Delete a business hours profile

Note: If a business hours profile is applied to an object (for example, an inbound route or outbound route), deleting the profile will disable business hours status determination for that object and may affect call routing.
  1. Log in to NovoOne Tenant portal, go to Call Control > Business Hours & Holidays.
  2. In the left navigation pane, click beside the desired profile, then select Delete from the drop-down list and confirm the operation.