Handle Incoming Calls Based on Caller ID

Configure Caller ID-based rules for users to determine how incoming calls are handled.

Procedure

  1. Log in to NovoOne Tenant portal, go to Users > Users.
  2. Click beside the desired user.
  3. In the Features tab, scroll down to the Call Handling Based on Caller ID section.

    1. Click Add.
    2. In the pop-up window, configure the call handling rule, then click OK.
      Setting Description
      Caller ID Enter an exact number or a number pattern.
      Note: For more information about the supported characters in number patterns, see Supported Pattern Syntax.
      Action Select an action to determine how incoming calls matching the Caller ID are handled.
      • Hang Up
      • User
      • User Voicemail
      • IVR
      • Play Prompt then Hang Up
      • Receive Calls
        Note: By default, all incoming calls are allowed to reach the user. If a call handling rule is configured to prevent spam calls (e.g.728373XX) from reaching the extension, but the user wants to accept calls from a specific number (e.g.72837300), you can create another rule to accept calls from 72837300.
  4. Click Save.