Visit Report

Yeastar Workplace visit report provides quantifiable data that shows the overall visit status of your business. With the reporting and analytics that Yeastar Workplace dashboard provides, you can get a full overview of the visit data, visitor sources, and visitor types.

Requirement

Yeastar Workplace Plan: Standard Plan or Pro Plan

Access Visit Report

  1. Log in to Yeastar Workplace admin portal.

  2. Go to Visit > Visit Report.

    The Yeastar Workplace Visit Report displays as the following figure shows.
    Tip: Click wizards in the image to learn more.
    Header and filtersVisitor basic informationNo-show Visits TrendsComparison of Registration MethodsTypes of visitsMost frequent

Header and filters

The header shows the latest update time and the supported filters.

  • Time filter:

    • By default, the dashboard displays the visit data for the last 7 days (including the current day).

    • Support filtering visit data by time range, up to the last 90 days of historical data.

  • Location filter:

    • By default, the dashboard displays the visit data for all the buildings and floors in the system.

    • Support filtering visit data by specific buildings(s) or floor(s).

Visitor basic information

These two wizards show the overall data of visitors in the selected time range, including the total number, percentage change, and trends.

This offers you a full overview of visitor data.

  • Total Number of Checked-in Visits: Show data of all the checked-in visits your company has had over the selected time range, including those scheduled by employees and those scheduled by visitors on-site.

  • Total Number of Visits: Show the data of all visits scheduled by the employees over the selected time range, including checked-in and unchecked-in visits.

No-show Visits Trends

This chart shows the trend of visitors who were invited but did not check in.

Hover over the chart to view the precise data.
Tip: Why is it helpful?

When the number of no-show visits is higher than you expected, it indicates visitors and employees often forget to check in to their visit schedules.

Refer to the following actions to reduce the number of no-show visits:

  • Make sure the Invitation for visitor notification is enabled, otherwise, the system will not send any notification to the visitor.

  • If you customized the Invitation for visitor notification template, check if you include the essential information in it.

  • Remind employees to check in for their visitors.

  • Remind receptionists to guide visitors to check in or check in for visitors.

Comparison of Registration Methods

This chart shows the number and comparison of pre-registered visits and self-registered visits for all the checked-in visits during the selected time range.

  • Self-register: Visits scheduled by the visitors themselves.

  • Pre-registered visits: Visits scheduled by the employees in advance.

Hover over the chart to view the precise data.
Tip: Why is it helpful?

When the number of self-registered visits is higher in general, it indicates that receptionists are dealing with a lot of unexpected visitors.

View the weekly and monthly data to see if there are typical patterns or seasonal peaks and lows. Share this information with your colleagues, and guide them to schedule visits accordingly.

Types of visits

This chart shows the number and comparison of different visit types for all the check-in visits over the selected time range.
Tip: Why is it helpful?

The visit types help you understand the visitors your company has. Pay attention to those types with the least and most proportions, and analyze them to optimize your visit types configuration.

  • Visit type with the least proportion: Review the name and check-in fields of this type

  • Visit type with the most proportion: To collect more precise data from visitors of this type, consider adding new visit types based on it, or updating the check-in fields of this type.

Most frequent

This chart shows the most frequent visitors, hosts, and user groups.
Visitors
Visitors who visited your company the most frequently during the selected time period.

Hosts
Employees who host the most visits (including visits scheduled by themselves and visits scheduled for them by others) during the selected time period.

User Groups
The group of employees who host the most visits (including visits scheduled by themselves and visits scheduled for them by others) during the selected time period.