Enable Core Call Service Anomaly Detection

Anomaly in core call service will cause registration dropouts and call failures. Yeastar P-Series Cloud Edition can minimize the impact by automatically detecting the health of core call service and initiating a recovery process when any abnormalities are detected.

Requirements

The firmware version of Yeastar P-Series Cloud Edition is 84.15.0.22 or later.

Procedure

  1. Log in to PBX web portal, go to Maintenance > Troubleshooting > Advanced.
  2. Turn on the option Core Call Service Anomaly Detection, then configure the following settings:
    • Detection Interval (s): Enter the interval between each detection to determine how frequently the system will check for core call service anomaly.
      Note: The value you enter should not be smaller than 10.
    • Anomaly Confirmation Delay (s): Enter the waiting time before confirming a core call service anomaly after it is detected.
      Note: The value you enter should not be smaller than 30.
  3. Optional: To allow the system to automatically initiate a recovery process after confirming a core call service anomaly, select the checkbox of Automatic Recovery from Abnormality.
    Note: During the recovery, all ongoing calls will be disconnected.
  4. Click Save and Apply.

Result

The system will periodically check for the health of core call service.
  • If core call service is found abnormal, the Abnormal Core Call Services event will be triggered to notify the relevant contacts.
  • If automatic recovery is enabled, the system will automatically initiate a recovery process when any abnormalities are detected. Once the core call service is successfully recovered, the Core Call Services Recovery Completed event will be triggered to notify the relevant contacts.
    Note: If the core call service is not recovered, you can download system logs and contact Yeastar for support.