Room Move

This topic describes the synchronization of room move between Oracle Hospitality OPERA and Yeastar P-Series PBX System.

Room move sync with OPERA PMS

When the hotel receptionist performs room move in OPERA PMS, Yeastar PBX automatically performs the following operations:
  1. Reset the following records and configurations of the extension associated with the PREVIOUS guest room.
    Operation Description
    Reset Extension
    • Clear the following data:
      • First Name
      • Email address
      • Mobile number
      • Job title
      • Personal contacts
      • Chat history
      • Voicemail message
      • Call recording
      • Call log
      • Video conference
      • Wake-up call
    • Reset Last Name to extension number.
    • Reset extension presence to Available.
    • Reset extension outbound call permission to PROHIBIT outbound calls.
      Note: The extension can still be used for internal calls. If you want to restrict the extension from internal calls, you can add a visibility rule to prevent the extension from viewing other extensions, as Yeastar PBX only allows internal calls with visible extensions.

      To add a visibility rule on PBX web portal, go to Extension and Trunk > Client Permission > Extension Visibility.
  2. Reset the following records and configurations of the extension associated with the NEW guest room, then synchronize the guest name.
    Operation Description
    Reset Extension
    • Clear the following data:
      • Email address
      • Mobile number
      • Job title
      • Personal contacts
      • Chat history
      • Voicemail message
      • Call recording
      • Call log
      • Video conference
      • Wake-up call
    • Reset extension presence to Available.
    • Reset extension outbound call permission to ALLOW outbound calls.
      Note:
      • Make sure that you have assigned outbound route permission to the room extension.
      • Guest can make and receive internal calls via the room extension. If you want to restrict the extension from internal calls, you can add a visibility rule to prevent the extension from viewing other extensions, as Yeastar PBX only allows internal calls with visible extensions.

        To add a visibility rule on PBX web portal, go to Extension and Trunk > Client Permission > Extension Visibility.

    The following table shows the mapping of guest name from OPERA PMS to Yeastar PBX:

    Operation Description
    Synchronize Guest Name OPERA PMS Yeastar PBX
    Name Last Name
    First Name First Name

Example

In this example, we move room for guest "Leo Ball" from Room 1001 to Room 1005 in OPERA PMS, then refresh the PBX web page to find the followings:

Note: To see the extension change, you need to manually refresh the PBX web page.
  • The Caller ID Name of Extension 1001 has been reset to 1001, and an indicator is displayed indicating that outbound calls from the extension is NOT allowed.
  • The Caller ID Name of Extension 1005 has been updated to Leo Ball.