Helpdesk Integration Overview

Yeastar P-Series PBX System can be integrate with helpdesk system to improve your customer support quickly and easily. With the call automation within your helpdesk system, you can enjoy one-click dialing, auto call logging right inside the helpdesk system, and always know who is calling before answering. You can also enable contact synchronization from helpdesk, auto create new tickets for inbound and outbound calls, and much more.

Ready-made Helpdesk integration

Yeastar P-Series PBX System provides out-of-the-box solutions that integrate seamlessly with a range of popular Helpdesk systems, allowing quick and easy setup without the need for technical expertise, and regular updates are provided to ensure the integration remains up-to-date with new features.

Zoho Desk

Zendesk

Custom Helpdesk Integration

If your desired Helpdesk is not in the list of ready-made integrations, you can implement a custom integration by creating a Helpdesk integration template to integrate Yeastar P-Series PBX System with a Helpdesk that supports REST API. This solution requires basic coding skills, and you will be responsible for maintaining and updating the template to ensure that the integration continues to function and remains up-to-date.

For more information, see Custom Helpdesk Integration Overview.