(30025) Agent Auto Pause
When an agent was automatically paused due to reaching the maximum number of missed calls, the PBX sends an event report to the third-party application.
Report parameters
Parameter | Type | Description |
---|---|---|
type | Integer | Event ID. |
msg | Object<Detailed_Info> | The detailed information. |
- Detailed_Info
-
Table 2. Parameter Type Description queue_number String Queue number. agent_number String The extension number of the agent who has been automatically paused. calls Array<Call_Info> The list of accumulated missed calls.
- Call_Info
-
Table 3. Parameter Type Description caller_number String Caller number. call_id String The unique ID of the call.
Report example
An agent was automatically paused due to missed calls.{
"type": 30025,
"msg": {
"queue_number": "6402",
"agent_number": "2010",
"calls": [
{
"caller_number": "5003300",
"call_id": "1713151497.32"
},
{
"caller_number": "5003301",
"call_id": "1713151475.26"
}
]
}
}