Facebook Messenger Integration Guide
By integrating Facebook and Yeastar P-Series PBX System, agents in your business can receive and reply to Facebook Page messages directly on Linkus UC Clients, without having to log in to Facebook Messenger.
Requirements
Platform | Requirement |
---|---|
Yeastar PBX |
|
|
Limitations
Learn about the limitations of Facebook messaging channel.
Item | Description |
---|---|
Message type | Supports text messages and multimedia messages, where the
multimedia message types are determined by Facebook. For more
information, see Facebook supported media
types. Important: When sending multimedia messages (such as images), Facebook
downloads the file from a link provided by the PBX.
Therefore, if you have set Allowed Country/Region IP Access Protection rule, make
sure that you have allowed the IP access from the country
where the Facebook server is located, otherwise the file
transmission would fail. |
Messaging mechanism | Supports to receive and reply to Inbound messages, but agents can NOT initiate a messaging session with a Facebook user. |
Message sending rate | Supports to send up to 40 messages per second. |
File size | Supports to send a file with a maximum size of 25 MB. |
File retention period | Files can be retained for 24 hours. |
Integration workflow
![](https://help.yeastar.com/resources/images/setting.png)
Set up a Facebook channel
Set up a Facebook channel by creating and configuring a Meta app to integrate a Facebook Page.
![](https://help.yeastar.com/resources/images/add-user.png)
(Optional) Add a user as a Tester
By default, only your Meta Developer account has permission to interact with the app. As Meta requires a Facebook account to test your app, we recommend that you add a Tester account with limited access to aid with the testing access.
![](https://help.yeastar.com/resources/images/message-delivery.png)
Test message delivery
Meta requires developers to make at least 1 successful API call. To meet this requirement, you need to send a message to a Facebook Page and then reply to the message on Yeastar P-Series Phone System.
![](https://help.yeastar.com/resources/images/submit.png)
Submit your app for review
By default, the Meta app is in Development mode and is only accessible to your Meta Developer account. To interact with all Facebook users, you must submit your app for Meta review and set the app to Live mode.