Live Chat Integration Guide
By integrating Live Chat and Yeastar P-Series PBX System, your website visitors can call or chat with your agents in just one click, while agents in your business can centrally handle all customer conversations on Linkus UC Clients.
Highlights
- Easy website integration
- Embed a live chat widget on any website effortlessly, no coding skills required.
- Free online consultation (chat & call)
- Website visitors can initiate a chat or a call with agents in your business at no cost.
- Secure resource control
- Specify website domain and limit the number of concurrent calls to ensure that the live widget only works on the trusted website and prevent resource abuse.
Requirements
Make sure Yeastar P-Series PBX System meets the following requirements:
| Item | Requirement |
|---|---|
| Firmware | Version 37.16.0.25 or later |
| Plan | Enterprise Plan (EP) or Ultimate Plan (UP) |
| FQDN | PBX can be accessed via Yeastar FQDN. Note: Due to the limitation of the third-party
platform, the FQDN domain name must NOT contain underscore
character(s), otherwise the messaging channel will encounter
authentication failure, or will fail to receive messages.
For more information about the configuration, see Configure Network for Remote Access by a Yeastar FQDN. |
Limitations
Learn about the limitations of Live Chat widget.
| Item | Description |
|---|---|
| Message type | Supports text messages, emojis, and images. Note: For Image: The file
format should be
.png,
.jpg, or .jpeg and
the maximum file size is 10 MB. |
| Messaging mechanism | Supports to receive and reply to Inbound messages, but agents can NOT initiate a chat or a call with website visitors through the live chat widget. |
| File retention period | Files can be retained for 24 hours. |
| Chat session |
Supports 20 active sessions. |