Live Chat Integration Guide

Yeastar Live Chat provides an online consultation entry that can be integrated into websites or emails, or accessed directly via a URL. Users can initiate chats or calls with agents through this entry, while agents can centrally receive and reply to user messages in Linkus UC Clients.

Highlights

Easy integration
No coding skills are required to integrate the Live Chat capability. Simply embed code snippet into your website, add the Live Chat URL to emails, or provide the URL for direct access.
Free online consultation (chat & call)
Users can initiate a chat or a call with agents in your business at no cost.
Secure access control
Specify allowed website domain and limit the number of concurrent calls to ensure that Live Chat is only available from the trusted website and prevent resource abuse.

Requirements

Make sure Yeastar P-Series PBX System meets the following requirements:

Item Requirement
Firmware Version 37.24.0.30 or later
Plan Enterprise Plan (EP) or Ultimate Plan (UP)
Domain Name PBX can be remotely accessed via a domain name.
Note:
  • Due to the limitation of the third-party platform, the domain name must NOT contain underscore character(s), otherwise the messaging channel will encounter authentication failure, or will fail to receive messages.
  • If you use a self-managed domain name, make sure you have installed a valid domain certificate for the domain name, otherwise the messaging channel will encounter authentication failure, or will fail to receive messages.
For more information about the configuration, see the following topics:

Limitations

Item Description
Message type Supports text messages, emojis, and images.
Note: For Image: The file format should be .png, .jpg, or .jpeg and the maximum file size is 10 MB.
Messaging mechanism Supports to receive and reply to Inbound messages. Agents can NOT initiate a conversation with users.
File retention period Files can be retained for 72 hours.
Chat session

Supports up to 20 active sessions.

Integration workflow

Set up a Live Chat channel

Set up a Live Chat channel on Yeastar P-Series PBX System to generate embed code or URL.

Enable Live Chat

Add the Live Chat widget to your website, add the Live Chat URL to emails, or provide users with the URL for direct access.