Live Chat Integration Guide

By adding Yeastar Live Chat to a website, your website visitors can call or chat with your agents in just one click, while agents in your business can centrally handle all customer conversations on Linkus UC Clients.

Highlights

Easy website integration
Embed a live chat widget on any website effortlessly, no coding skills required.
Free online consultation (chat & call)
Website visitors can initiate a chat or a call with agents in your business at no cost.
Secure resource control
Specify website domain and limit the number of concurrent calls to ensure that the live widget only works on the trusted website and prevent resource abuse.

Requirements

Make sure Yeastar P-Series PBX System meets the following requirements:

Item Requirement
Firmware Version 37.18.0.102 or later
Plan Enterprise Plan (EP) or Ultimate Plan (UP)
Domain Name PBX can be remotely accessed via a domain name.
Note:
  • Due to the limitation of the third-party platform, the domain name must NOT contain underscore character(s), otherwise the messaging channel will encounter authentication failure, or will fail to receive messages.
  • If you use a self-managed domain name, make sure you have installed a valid domain certificate for the domain name, otherwise the messaging channel will encounter authentication failure, or will fail to receive messages.
For more information about the configuration, see the following topics:

Limitations

Learn about the limitations of Live Chat widget.

Item Description
Message type Supports text messages, emojis, and images.
Note: For Image: The file format should be .png, .jpg, or .jpeg and the maximum file size is 10 MB.
Messaging mechanism Supports to receive and reply to Inbound messages, but agents can NOT initiate a chat or a call with website visitors through the live chat widget.
File retention period Files can be retained for 72 hours.
Chat session

Supports 20 active sessions.

Integration workflow

Set up a Live Chat channel

Set up a Live Chat channel on Yeastar P-Series PBX System to generate an embed code.

Enable Live Chat on your website

Add the Live Chat Embed Code to your desired website.