Create a Message Queue

Yeastar P-Series PBX System allows to route messages from different message channels to message queues, so as to share workload between agents and reduce customer service response time. This topic describes how to create a message queue.


Product Model P520 P550 P560 P570
Message Queue 16 16 32 64
Agents per Message Queue 20 25 60 120


  • Plan: Enterprise Plan (EP) or Ultimate Plan (UP)
  • Firmware: or later


  1. Log in to PBX web portal, go to Messaging > Message Queue.
  2. Click Add.
  3. In the Name field, specify a name to help you identify it.
  4. In the Agents section, select the desired extension users from the Available box to the Selected box.

  5. Click Save.


All the selected extension users are assigned as agents of the message queue.

What to do next

Set the message queue as the inbound message destination of a channel number (Path: Messaging > Message Channel > > Messaging Settings).