Use Traceroute Tool to Diagnose Network Issues
This topic describes how to use Traceroute tool to trace routes to a specific hostname or IP address, and introduces test results.
Background information
Traceroute is a network tool that tracks the gateways that packets pass through from Yeastar P-Series PBX System to a destination server and helps you check network connectivity and locate network faults.
Procedure
- Log in to PBX web portal, go to .
- In the Target Host field, enter the target domain or IP address.
- Click Start.
The PBX starts to trace routes to the target domain or IP address.
- Click Stop, or the traceroute will terminate automatically when completed.
Read the output
- Example1: A good traceroute
-
start... traceroute to www.baidu.com (36.152.44.95), 30 hops max, 46 byte packets 1 * * * 2 * * * 3 192.168.1.1 (192.168.1.1) 1.853 ms 11.642 ms 19.951 ms 4 110.80.36.161 (110.80.36.161) 3.008 ms 2.966 ms 3.943 ms 5 61.154.238.133 (61.154.238.133) 7.369 ms 27.982 ms 7.808 ms 6 117.30.27.177 (117.30.27.177) 6.125 ms 117.30.24.213 (117.30.24.213) 4.664 ms 4.376 ms 7 202.97.36.117 (202.97.36.117) 26.446 ms 202.97.64.178 (202.97.64.178) 22.534 ms 202.97.79.33 (202.97.79.33) 20.897 ms 8 202.97.63.18 (202.97.63.18) 33.276 ms 202.97.76.238 (202.97.76.238) 36.685 ms 202.97.18.46 (202.97.18.46) 33.961 ms 9 * * * 10 * * * 11 * * * 12 * * * 13 * * * 14 221.183.14.14 (221.183.14.14) 40.599 ms 221.183.18.2 (221.183.18.2) 54.233 ms 15 21.22.207.183.static.js.chinamobile.com (183.207.22.21) 43.056 ms 53.602 ms 50.481 ms 16 122.23.207.183.static.js.chinamobile.com (183.207.23.122) 47.251 ms 126.23.207.183.static.js.chinamobile.com (183.207.23.126) 47.401 ms 110.23.207.183.static.js.chinamobile.com (183.207.23.110) 54.380 ms 17 * * * 18 * * * 19 * * * 20 * * * 21 * * * 22 * * * 23 202.97.23.149 (202.97.23.149) 14.133 ms * 202.97.23.157 (202.97.23.157) 28.851 ms 24 61.154.238.69 (61.154.238.69) 7.096 ms 117.30.24.213 (117.30.24.213) 4.682 ms 117.30.27.189 (117.30.27.189) 2.758 ms 25 113.96.4.170 (113.96.4.170) 14.663 ms 113.96.5.118 (113.96.5.118) 17.857 ms 113.96.4.190 (113.96.4.190) 20.665 ms 26 * * * 27 * * * 28 * * * 29 110.80.36.161 (110.80.36.161) 4.278 ms 2.696 ms 3.900 ms 30 61.154.238.133 (61.154.238.133) 11.424 ms 4.690 ms 7.770 ms
- Example2: A failed hop
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start... traceroute to www.baidu.com (14.215.177.38), 30 hops max, 46 byte packets 1 * * * 2 * * * 3 192.168.1.1 (192.168.1.1) 1.702 ms 4.912 ms 1.873 ms 4 110.80.36.161 (110.80.36.161) 16.068 ms 2.642 ms 2.705 ms 5 61.154.238.129 (61.154.238.129) 5.405 ms 61.154.238.133 (61.154.238.133) 9.038 ms 61.154.238.129 (61.154.238.129) 4.084 ms 6 117.30.27.185 (117.30.27.185) 3.183 ms 117.30.24.213 (117.30.24.213) 5.256 ms 29.543 ms 7 202.97.19.125 (202.97.19.125) 23.899 ms 202.97.23.153 (202.97.23.153) 15.059 ms 202.97.21.69 (202.97.21.69) 12.542 ms 8 113.96.4.130 (113.96.4.130) 20.978 ms 113.96.4.54 (113.96.4.54) 17.600 ms 113.96.4.102 (113.96.4.102) 18.980 ms 9 113.96.4.209 (113.96.4.209) 18.324 ms 25.160 ms 106.96.135.219.broad.fs.gd.dynamic.163data.com.cn (219.135.96.106) 29.135 ms 10 14.29.117.242 (14.29.117.242) 22.918 ms 121.14.67.150 (121.14.67.150) 15.187 ms 14.215.32.126 (14.215.32.126) 15.963 ms 11 * * * 12 * * * 13 * * * 14 * * * 15 * * * 16 * * * 17 * * * 18 * * * 19 * * * 20 * * * 21 * * * 22 * * * 23 * * * 24 * * * 25 * * * 26 * * * 27 * * * 28 * * * 29 * * * 30 * * *
- Example3: A routing loop
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start... traceroute to 192.168.8.127 (192.168.8.127), 30 hops max, 46 byte packets 1 192.168.8.127 (192.168.8.127) 1.725 ms 1.455 ms 1.343 ms 2 192.168.8.127 (192.168.8.127) 1.702 ms 4.912 ms 1.873 ms 3 192.168.8.128 (192.168.8.128) 1.068 ms 2.642 ms 2.705 ms 4 192.168.8.127 (192.168.8.127) 3.183 ms 5.256 ms 9.543 ms 5 192.168.8.128 (192.168.8.128) 2.978 ms 1.600 ms 1.980 ms