Use IP Ping Tool to Diagnose Network Issues
This topic describes how to use IP Ping tool to test if Yeastar P-Series PBX System can reach a specific hostname or IP address, and introduces the test result.
Background information
Based on the Internet Control Message Protocol (ICMP), IP Ping is a network tool to determine if a destination server is accessible and estimate how long a packet takes to send and receive data from the server.
- Network issues.
For example, if you can not make calls, you can use IP Ping to check if the PBX can access external network.
- Poor VoIP call quality.
For example, if you are experiencing echo, buzzing, or latency during a call, you can use IP Ping to check jitter and latency, or if there are any packet loss.
Procedure
- Log in to PBX web portal, go to .
- In the Target Host field, enter the target domain or IP address.
- Click Start.
- Click Stop as your need.
Read the output
- Example1: A successful Ping
-
start... PING 192.168.6.11 (192.168.6.11): 56 data bytes 64 bytes from 192.168.6.11: seq=0 ttl=64 time=8.853 ms 64 bytes from 192.168.6.11: seq=1 ttl=64 time=0.778 ms 64 bytes from 192.168.6.11: seq=2 ttl=64 time=1.394 ms --- 192.168.6.11 ping statistics --- 3 packets transmitted, 3 packets received, 0% packet loss round-trip min/avg/max = 0.778/3.675/8.853 ms
- Example2: A failed Ping
-
start... PING 192.168.7.2 (192.168.7.2): 56 data bytes --- 192.168.7.2 ping statistics --- 60 packets transmitted, 0 packets received, 100% packet loss