Set up a Route for PSAP Callbacks

In case that the emergency caller is not available to answer the returned call from PSAP, you can set up an inbound route to forward the call to an on-site security personnel.


  1. Log in to PBX web portal, go to Call Control > Inbound Route.
  2. Click Add to add an inbound route for PSAP callbacks.
  3. In the Name field, specify a name to help you identify it.
  4. In the Caller ID Pattern section, add all the emergency numbers that you have set on the PBX.
    1. Click Add.
    2. In the Pattern field, enter the emergency number.
    3. Optional: To add another emergency number, repeat step a - b.
  5. In the Trunk section, select the trunks that are used for emergency calls to the Selected box.
  6. In the Default Destination field, select Extension, and select the user who is responsible for answering the returned calls from PSAP.
  7. Leave other fields as the default settings.
  8. Click Save and Apply.


When a PSAP operator calls back, the call will be forwarded to the extension user that is configured on the inbound route.