Integrate Jabra Evolve 20 MS Mono Headset with Linkus

By configuring Jabra Evolve 20 MS Mono headset as the audio device for Linkus Desktop Client, you can control Linkus calls via the headset.

Prerequisites

The version of Linkus Desktop Client must be 2.6.4 or later.

Procedure

  1. Plug Jabra Evolve 20 MS Mono headset into a USB port on your computer.
  2. If Linkus is in CTI mode, change it to softphone mode.
    1. Log in to Linkus Desktop Client, click .
    2. Select Softphone.

  3. Configure Linkus Desktop Client to use Jabra Evolve 20 MS Mono headset.
    1. Go to > Settings > Audio.
    2. Configure Jabra Evolve 20 MS Mono headset as the audio device.

      • Microphone: Select Jabra Evolve 20 MS Mono headset.
      • Speaker: Select Jabra Evolve 20 MS Mono headset.
      • Ringing: Select Jabra Evolve 20 MS Mono headset or any desired device.
    3. Click Test Microphone and Test Speaker to test volume.
    4. Click to save the changes and close the window.

Result

You can use Jabra Evolve 20 MS Mono headset to handle calls.

Descriptions for controller and call operations

The following figure shows you Jabra controller. You can use specific buttons to handle calls.

The following table shows you how you can handle calls and what can be achieved
Table 1.
Item Operation & Result
Answer a call When a call reaches your extension, the headset's status LED blinks rapidly in green.

Operation: Press Call Button to answer the call

Result:
  • The call is established;
  • The headset's status LED turns solid green.
Reject a call

When a call reaches your extension, the headset's status LED blinks rapidly in green.

Operation: Press Call Button twice.

Result: The call is rejected.

Tip: To reject a new call while you are on a call, you can proceed with that on Linkus.
End a call Operation: During an active call, press Call Button.

Result: The call is ended.

Hold a call Operation: During an active call, long press Call Button for 2 seconds.
Result:
  • The call is on hold;
  • The headset's status LED blinks slowly in green;
  • The status of Hold Button on Linkus is synchronized.
Resume a call Operation: During an active call, press Call Button.
Result:
  • The call is resumed;
  • The headset's status LED turns solid green;
  • The status of Hold Button on Linkus is synchronized.
Mute your microphone Operation: During an active call, press Mute Button.
Result:
  • Your microphone (the headset) is muted;
  • The headset's Mute indicator turns solid red;
  • The status of Mute Button on Linkus is synchronized.
Unmute your microphone Operation: When the call is muted, press Mute Button.
Result:
  • Your microphone (the headset) is unmuted;
  • The headset's Mute indicator is not displayed;
  • The status of Mute Button on Linkus is synchronized.
Adjust system volume Operation: Press Volume Button to adjust system volume.

Result: System volume is adjusted accordingly.