How to make an attended transfer?

During a call, you can transfer the ongoing call to a third party after the third-party answers the call.

Linkus for PC

Example:

  • Bella and Angela are in a call.
  • Bella wants to transfer the call to Daisy.
  1. During the call, click , the Attended Transfer screen appears.

    At this moment, Angela is held on the call.

  2. On the pop-up window, enter Daisy's extension number.
  3. Click to call Daisy.

    If Daisy answers the call, Bella can tell Daisy that the call will be transferred.

  4. Click Transfer to transfer the call.

    The call between Angela and Daisy is established.

Linkus for Mobile

Example:

  • Bella and Angela are in a call.
  • Bella wants to transfer the call to Daisy.
  1. During the call, tap , the Transfer screen appears.

    At this moment, Angela is held on the call.

  2. On the Transfer Screen, enter Daisy's phone number and tap to call Daisy.

    If Daisy answers the call, Bella can tell Daisy that the call will be transferred.

  3. Tap Transfer to transfer the call.

    The call between Angela and Daisy is established.