Pick up an Extension's Call by BLF

You can set a BLF key of Extension Call Pickup on your phone. The BLF key will show the real-time status of the extension. When the extension is ringing, you can press the BLF key to pick up the call.

We take Yealink T27G v69.82.0.20 as an example below.

  1. Set a BLF key to monitor and pick up an extension.
    1. Log in the phone web interface, go to Dsskey page.
    2. Set the BLF key as below.
      • Type: Select BLF.
      • Value: Enter the extension number that you want to monitor.
      • Line: Choose the line where your extension is registered on.
      • Extension: Enter the feature code of extension pickup. The default code is *04.
    3. Click Confirm.
  2. To get notified when the monitored extension has an incoming call, set visual alerts and audio alerts for the BLF Pickup.
    1. On the phone web page, go to Phone > Features > Call Pickup.
    2. In the Visual Alert for BLF Pickup, select Enabled.
      When a call reaches the monitored extension, you can see the incoming caller ID on your phone.
    3. In the Audio Alert for BLF Pickup, select Enabled.

      A “beep” sound will remind you of an incoming call for the monitored extension.

    4. Click Confirm.
  3. To display the incoming caller ID on the phone, enable Notify Caller ID.
    Note: Notify Caller ID is supported on the firmware version 30.10.0.9 or later.
    1. On the PBX web interface, go to Settings > PBX > General > SIP > Advanced.
    2. Check the option Notify Caller ID.
    3. Click Save and Apply.
If your configuration is correct, the BLF LED will turn green.

When the monitored extension has an incoming call, the followings occur on your phone, press BLF key to pick up the call.

  • The phone plays a warning tone.
  • The BLF LED turns red.
  • The incoming caller ID name appears on the LCD screen.

The following figure indicates that the monitored extension 1008 has an incoming call from user 15882252201.