Pause/Resume Call Recording

During an external call, the extension user can pause the Call Recording and then resume the Call Recording to avoid the sensitive personal information such as credit card details being recorded.

About this task

When you play the recording files, the paused part will be absent.

The default feature code to pause and resume Call Recording is *00.

You can change the code in Settings > PBX > General > Feature Code > Call Recording Switch.

During an external call, the extension can perform the following to pause and resume Call Recording.

Procedure

  1. Dial *00 to pause the Call Recording.
  2. Dial *00 again to resume the Call Recording.