Manage Call Recording Files

Go to CDR and Recordings to search, play, download, or delete the recording files.

Search Recording Files

  1. Set the search criteria Time.
  2. Enable Include Recording Files to filter the records that have associated recording files.
  3. Optional: Set other search criteria.
  4. Click Search.

Download Searched Recording Files

  1. Search recording files.
  2. Click Download Recordings to download the searched files.
    Note: You can download a maximum of 500MB recording files or a maximum of 100 recording files at a time. The recordings that exceeds the limit will not be downloaded.

Download a Recording File

Click behind a recording log to download the recording file.

Play a Recording File

Click to play the recording file on web or play to an extension.

Delete a Recording File

Click behind a recording log to delete the recording file.