Purchasing FAQ - Linkus Cloud Service

Browse through these FAQs to find answers to commonly raised questions about Linkus Cloud Service purchasing.

Click on the desired category to browse our frequently asked questions.

Payment

Q: Which payment methods are accepted?
For now, PayPal, debit card or credit card (such as VISA, Master Card, Discover, and American Express), and offline payment are supported.
Q: How do I complete payment for a pending order?
  1. Go to Orders and Billing > Orders.
  2. Search and find the desired order, then click (Pay Now).
  3. Review the order and check out.

Order

Q: How do I cancel a pending order?
  1. Go to Orders and Billing > Orders.
  2. On the right of the desired order, click , then select Cancel the Order from the drop-down list.

  3. In the pop-up window, click Confirm.
Q: How do I find the billing invoice?
You can find the billing invoice for the orders that are paid via PayPal as follows. For orders paid offline, contact Yeastar Sales for the invoice.
  1. Go to Orders and Billing > Orders.
  2. On the right of the desired order, click .

    A new browser tab is opened automatically to display the invoice.

Q: Can I bulk export invoices from the portal?
Yes, you can bulk export invoicesfor the orders that are paid via PayPal from Yeastar Partner Portal as follows.
  1. Go to Orders and Billing > Orders.
  2. Select the checkboxes of the desired orders, then click Export Invoice.

    The invoices are downloaded as a .zip file. Unzip the file and you will get the selected invoices in .pdf format.

Q: Can I export orders from the portal to reconcile transactions within my system?
Yes, you can export orders from Yeastar Partner Portal. For reconciliation, we recommend that you add remarks each time you complete an order.
To add remarks to a completed order, go to Orders and Billing > Orders > , add details (such as custom reference number, order owner, comment) for desired order.
To export orders, click Export Order at the top-left corner of order list.
The orders are exported to a .xls file. You can import the file to your system for reconciliation.

Subscription

Q: Can I get a free trial of Linkus Cloud Service / Linkus Cloud Service Pro?
Note: Yeastar reserves the right to change or withdraw the free trial offer. If you have any questions, contact your account manager.
Yes. We offer a 30-day free trial. PBX administrator can enable the free trial on PBX web portal as follows:
Scenario Instruction
Figure 1. Enable 'Linkus Cloud Service' Free Trial
Important: Linkus Cloud Service is available on K2 IPPBX and S-Series VoIP PBX with version prior to 30.15.0.100/65.16.0.8/78.16.0.8.
To enable 30-day free trial of Linkus Cloud Service, do as follows:
  1. Log in to PBX web portal.
  2. Go to Linkus > Linkus Server Settings.
  3. Select the checkbox of Enable Linkus Server, then click Yes in the pop-up window.
  4. Select the checkbox of Enable Linkus Cloud Service, then click Yes in the pop-up window.

    The free trial is started, and the expiration date is displayed on the web page.
Figure 2. Enable 'Linkus Cloud Service Pro' Free Trial
Important: Linkus Cloud Service Pro is available on S-Series VoIP PBX with version 30.15.0.100/65.16.0.8/78.16.0.8 or later.
To enable 30-day free trial of Linkus Cloud Service Pro, do as follows:
  1. Log in to PBX web portal.
  2. Go to Linkus > Linkus Server Settings > Linkus Cloud Service Pro.
  3. Click Free Trial to try out the service.

    The free trial is started, and the expiration date is displayed on the web page.
Q: Can I switch to a different plan of Linkus Cloud Service?
Yes, you can make changes during the current subscription.
  • If you switch to Linkus Cloud Service Pro, the current subscription will be converted to the new one immediately.
    Important: Only S-Series VoIP PBX with version 30.15.0.100/65.16.0.8/78.16.0.8 or later supports Linkus Cloud Service Pro.
  • If you switch to Linkus Cloud Service, the new subscription will take effect after the current subscription expires.
To switch the service, do as follows:
  1. Go to Products & Purchase.
  2. On the product list, click Linkus Cloud Service.
  3. On the right of the desired product, click More, then select Switch from the drop-down list.

  4. In the pop-up window, select the desired plan, then click Confirm.

  5. Click Checkout.
  6. Review the subscription information and billing information, then complete payment.
Q: Is there a reminder about the auto-renewal?
Yes. Yeastar Partner Portal automatically sends a reminder email to the billing contact 30 days and 7 days before the subscription expires.
Q: How to manage automatic renewal for my Linkus Cloud Service subscription?

  • To enable auto-renewal, select the checkbox of Auto Renew when checking out for subscription renewal.

  • To disable auto-renewal, do as follows:
    1. Go to Products & Purchase.
    2. On the product list, click Linkus Cloud Service.
    3. On the right of the desired product, click More, then select View Details from the drop-down list.

    4. In the Information & Existing Services section, click More.

    5. On the Plan Details page, click Cancel Auto Renew, then enter the CAPTCHA and click Confirm in the pop-up window.

Q: How to renew Linkus Cloud Service?
  1. Go to Products & Purchase.
  2. On the product list, click Linkus Cloud Service.
  3. On the right of the desired product, click Renew.

  4. Review and edit the order information as needed, then complete payment.