Manage Outbound Queue Call Logs on Linkus Web / Desktop Client

This topic describes how to check and manage the outbound queue call logs on Linkus Web Client or Desktop Client.

Prerequisites

System administrator has granted you the viewing permission of queue call logs.

Procedure

  1. Log in to Linkus Web Client or Desktop Client, go to Call Logs > Queue Call Logs.
  2. Optional: At the top of the list, filter or search the desired call logs.
    • Figure 1. Linkus Web Client
    • Figure 2. Linkus Desktop Client
  3. Manage the call logs according to your needs.
    Operation Instruction
    Change the processing status of a missed queue call If you decide to handle a missed queue call, or you have handled it, you can change the processing status of the missed queue call.
    • Figure 3. Linkus Web Client
    • Figure 4. Linkus Desktop Client
    1. Click the processing status beside the call log.
    2. In the drop-down list, select the desired one.
    The processing status is changed; All the authorized agents can see the change, and check the operation record by hovering mouse over the processing status.
    • Figure 5. Linkus Web Client
    • Figure 6. Linkus Desktop Client
    Place a call to the caller You can directly place a call from a call log via the following methods:
    • Double click the desired call log.
    • Click beside the call log.
    Check or edit call transcription You can check or edit call transcription for a call.
    • Figure 7. Linkus Web Client
    • Figure 8. Linkus Desktop Client
    1. Click beside the desired queue call log with icon.
    2. In the pop-up window, check or edit the Summary and Transcript as needed.
      • To edit the summary, click in the Summary section. After editing, click Save in the top-right corner.
      • To copy the content of summary, click in the Summary section.
      • To search the content of transcript, click in the Transcript section.
      • To download the summary or transcript, click and select the desired file type.
    3. Click OK to close the pop-up window.
    Send call follow-up email You can send details of the call to specified email addresses for follow-up.
    • Figure 9. Linkus Web Client
    • Figure 10. Linkus Desktop Client
    1. Click beside the desired call log.

      The Linkus client will launch the specified email client and create a new message containing the call details.

    2. Edit the email content as needed, then send the email.
    Delete incoming queue call logs
    You can delete incoming queue call logs via the following methods:
    • To delete a single call log, click beside the call log.
    • To bulk delete call logs, select the checkboxes of the desired incoming call logs, then click Delete.
      • Figure 11. Linkus Web Client
      • Figure 12. Linkus Desktop Client