Create a Message Queue
Yeastar P-Series Software Edition allows to route messages from different message channels to message queues, so as to share workload between agents and reduce customer service response time. This topic describes how to create a message queue.
Limitation
Maximum Number of Extensions (N) | N ≤500 | N > 500 |
---|---|---|
Message Queue | 32 | 128 |
Agents per Message Queue | 60 | 120 |
Requirements
- Plan: Enterprise Plan (EP) or Ultimate Plan (UP)
- Firmware: 83.13.0.25 or later
Procedure
- Log in to PBX web portal, go to .
- Click Add.
- In the Name field, specify a name to help you identify it.
- In the Agents section, select the desired extension users from the Available box to the Selected box.
- Click Save.
Result
All the selected extension users are assigned as agents of the message queue.
What to do next
Set the message queue as the inbound message destination of a channel number (Path:
).