View and Manage Colleague Extension's Calls

An authorized user can instantly see which colleague extension's ringing or on a call, view caller names and IDs, and manage calls with just a few clicks from Extensions panel. This topic describes how to view and manage colleague extension's calls.

Requirements

  • PBX Server: 84.16.0.25 or later
  • Linkus Desktop Client: 1.6.0 or later
  • Extension: Your extension has been assigned the Allow Call Operations in the Extension Page permission.

Procedure

  1. Log in to Linkus Desktop Client.
  2. On the left navigation bar, click Extensions.

    The colleague extension that initiates a call or is on a call is marked with , and the colleague extension that receives an incoming call is marked with .

  3. Manage colleague extension's call as needed.
    • For colleague extension that initiates a call, you can hang up the call.

    • For colleague extension that is on a call, you can transfer, park, monitor, or hang up the call.

    • For colleague extension that receives a call, you can redirect, pick up, or hang up the call.