Park a Call
Call parking is a method of holding a call on a phone, so that anyone can retrieve the call on another phone. This topic describes how to park a call.
Prerequisites
To park agents' active calls, Call parking operation permission is required.
Procedure
- In the Linkus Web Client, go to Queue Panel.
- On the Active Calls panel, hover your mouse over an answered call.
- Right click the answered call, and select Parked.
- Select the parked party.
The call is parked on an available parking number. The system puts the parked party's call on hold, and plays a prompt to tell the other party where to retrieve the call.