Manage Missed Queue Call Logs (Manager)

This topic describes how queue managers can view and manage the call logs of missed queue calls on their Linkus Web Client, Desktop Client, and Mobile Client.

Requirements

  • The firmware version of PBX server is 84.18.0.18 or later.
  • System administrator has granted you the viewing and deleting permission of missed queue call logs.

Manage missed queue call logs on Linkus Web / Desktop Client

  1. Log in to Linkus Web / Desktop Client, go to Call Logs > Queue Call Logs.
  2. Optional: At the top of the list, filter the desired missed call logs.

  3. Manage the missed queue call logs according to your needs.
    Operation Instruction
    Change the processing status of a missed queue call If you decide to handle a missed queue call, or you have handled it, you can change the processing status of the missed queue call.
    • Figure 1. Linkus Web Client
    • Figure 2. Linkus Desktop Client
    1. Click the processing status beside the call log.
    2. In the drop-down list, select the desired one.
    The processing status is changed; All the authorized agents can see the change, and check the operation record by hovering mouse over the processing status.
    • Figure 3. Linkus Web Client
    • Figure 4. Linkus Desktop Client
    Place a call to the caller You can directly place a call from a call log via the following methods:
    • Double click the desired call log.
    • Click beside the call log.
    Check and edit call notes You can check or edit call notes for a call in the corresponding call log.
    • Figure 5. Linkus Web Client
    • Figure 6. Linkus Desktop Client
    1. Click beside the desired call log.
    2. In the call note panel, edit the information as needed, then click Save.
    Send call follow-up email You can send details of the call to specified email addresses for follow-up.
    1. Click beside the desired call log.
      • Figure 7. Linkus Web Client
      • Figure 8. Linkus Desktop Client

      The Linkus client will launch the specified email client and create a new message containing the call details.

    2. Edit the email as needed, then send the email.
    Delete missed queue call logs You can delete missed queue call log via the following methods:
    • To delete a single call log, click beside the call log.
    • To bulk delete call logs, select the checkboxes of the desired missed call logs, then click Delete.
      • Figure 9. Linkus Web Client
      • Figure 10. Linkus Desktop Client

Manage missed queue call logs on Linkus Mobile Client

Requirements
Make sure that the version of your Linkus Mobile Client meets the following requirements:
  • Linkus iOS Client: Version 5.10.3 or later
  • Linkus Android Client: Version 5.10.3 or later
Procedure
  1. Log in to Linkus Mobile Client, go to Calls > Call Logs.
  2. At the top-left corner, select Queue Missed Calls.

  3. Manage the missed queue call logs according to your needs.
    Operation Instruction
    Delete missed queue call logs You can delete missed queue call logs as follows:
    • To delete a single call log, swipe left on the desired call log, then tap Delete.
    • To bulk delete call logs, do as follows:

      1. At the top-right corner, tap Delete.
      2. Select the checkboxes of the desired missed queue call logs.
      3. Tap Delete.
      4. In the pop-up window, tap OK to confirm your operation.
    Place a call to the caller You can directly place a call from a call log by tapping the call log.
    Check the details of queue call logs You can conveniently check the source of the queue call logs, as well as the processing status of missed queue calls.
    1. Tap beside the desired queue call log.
    2. Check the details of the call log.
      • Source: The queue the call came from.
      • Processing Status: The processing status of a missed queue call.
    Change the processing status of a missed queue call If you decide to handle a missed queue call, or you have handled it, you can change the processing status of the missed queue call.

    1. Tap beside the desired queue call log.
    2. Tap the processing status beside the call log details.
    3. Select the desired processing status.
    The processing status is changed; All the authorized agents can see the change and check the operation record.