Hang up a Call
This topic describes how to hang up a call.
Prerequisites
To hang up agents' calls, Allow for picking up or hanging up agents' calls permission is required.
Procedure
- In the Linkus Web Client, go to Queue Panel.
- On the Waiting Calls or Active Calls panel, hover your mouse over a call.
- Right click the call, and select Hang Up.
- In the pop-up dialog box, click OK.
The system ends the call.