Hang up a Call

This topic describes how to hang up a call.

Prerequisites

To hang up agents' calls, Allow for picking up or hanging up agents' calls permission is required.

Procedure

  1. In the Linkus Web Client, go to Queue Panel.
  2. On the Waiting Calls or Active Calls panel, hover your mouse over a call.
  3. Right click the call, and select Hang Up.

  4. In the pop-up dialog box, click OK.

    The system ends the call.