Configure Distinctive Ringtones for a Provisioned IP Phone

This topic describes how to set distinctive ringtones via Alert-Info keyword for a provisioned IP phone.

Background Information

The Distinctive Ringtone feature enables IP phones to play specific ringtones for designated incoming calls. This allows users to quickly identify important calls without checking the Caller Name or Caller ID on the phone display.

Distinctive ringtones on IP phones are implemented by using Alert-Info keywords within call signaling. Once configuration is complete, the process works as follows when an incoming call arrives:
  1. The system inserts an Alert-Info keyword into the Alert-Info header according to the call type, and then forwards the call (an INVITE request carrying the Alert-Info header) to the IP phone.
  2. The IP phone parses the INVITE request to extract the Alert-Info keyword and plays the corresponding ringtone accordingly.

Procedure

Step 1. Set Alert-Info keywords based on call type

Before configuring distinctive ringtones for an IP phone, you need to set Alert-Info keywords for each call type that needs to be distinguished.

Call type Instruction
Queue calls
  1. Log in to NovoOne Tenant portal, go to Call Features > Queue, edit a desired queue.
  2. In the Basic > General Settings section, enter an Alert-Info keyword in the Queue Alert Info field.

    The keyword is used to trigger IP phones to play a specific ring tone when receiving a call through this queue.

  3. Click Save.
Ring group calls
  1. Log in to NovoOne Tenant portal, go to Call Features > Ring Group, edit a desired ring group.
  2. In the Ring Group Alert Info filed, enter an Alert-Info keyword.

    The keyword is used to trigger IP phones to play a specific ringtone when receiving a call through this ring group.

  3. Click Save.
IVR calls
  1. Log in to NovoOne Tenant portal, go to Call Features > IVR, edit a desired IVR.
  2. In the Basic > General Settings section, enter an Alert-Info keyword in the IVR Alert Info field.

    The keyword is used to trigger IP phones to play a specific ringtone when receiving a call through this IVR.

  3. Click Save.

Step 2. Set specific ringtones for a provisioned IP phone

After set Alert-Info keywords for desired different call types, you can configuring distinctive ringtones for a provisioned IP phone based on these keywords.

  1. On NovoOne Tenant portal, go to Inventory > IP Phones.
  2. Hover over beside the desired phone, and click Manage Phone Settings.
  3. Scroll down to the Distinctive Ringtone section, configure specific ringtones for different call types.

    1. Click Add.
    2. In the Alert Info field, enter the predefined Alert-Info keyword for the desired call type.
    3. In the Ringtone drop-down list, select a ringtone for the Alert-Info.
      Note: The available ringtones vary by phone models.

    4. To configure specific ringtones for multiple call types, repeat step a - c.

  4. Click Save.
  5. Reprovision the IP phone.
    1. Go to Inventory > IP Phones.
    2. Click beside the phone.
    3. In the pop-up window, click OK.

Result

The IP phone applies the ringtone configuration and plays the corresponding ringtone according to the Alert-Info header carried in the call.