Pause or Unpause Queue Calls

Both static agents and dynamic agents can pause queue calls when they are away from desk, or unpause queue calls when they are ready to take calls.

Background information

The default feature code for pausing or unpausing queue calls is *075. You can NOT change the feature code. (To check the feature code, go to Settings > PBX > General > Feature Code > Queue > Switch Agent's Pause Status.)

Procedure

Refer to the following instructions on how an agent can pause or unpause his or her service in a specific queue:

  • To pause his or her service in a specific queue, an agent should dial *075{queue_number}.

    For example, dial *0756700 to pause service in queue 6700.

  • To unpause his or her service in a specific queue, an agent should dial *075{queue_number}.

    For example, dial *0756700 to unpause service in queue 6700.