Call Parking

Call Parking is a feature that allows you to suspend a call for an extended period of time and then retrieve that call from any extension.

Scenarios

During a call with clients, extension users may need to check information somewhere else. In such case, extension users can park the call temporarily and retrieve the call by any extensions when getting things done.

Settings of Call Parking

Go to Settings > PBX > General > Feature Code > Call Parking, you can modify the feature code, parking extension range, and parking time.

We provide default settings of call parking as follows.
Settings Descriptions
Call Parking The default feature code is *6. During a call, dial *6 on your phone, the system will automatically assign a parking slot number to the call.
Directed Call Parking The default feature code is *06. During a call, dial "06+parking slot number", the call will be parked to the designated parking slot number.
Parking Extension Range Specify the range of parking extension where a call will be parked. The default value is 6900-6999.
Note: The rang of parking extension must be different from existing extension ranges (Settings > PBX > General > Preferences > Extension Preferences).
Parking Timeout (s) Specify the time that a call can be parked before it is retrieved by other extensions. The default value is 60s.
Note: Parking Timeout must be longer than 30s.
Timeout Destination

If a parked call hasn't been retrieved before the parking timeout, PBX will route the call to the designated destination.

  • Original Parker:The call will be routed to the user who parks this call.
  • Extension: Te call will be routed to the designated extension number.
  • Extension's Voicemail: The call will be routed to the designated extension's voicemail.
  • Custom Number: The call will be routed to the designated number.

Call Parking (Default feature code: *6)

You can dial the feature code of Call Parking to get the parking slot number, then dial the parking slot number on another phone to retrieve the call.

Example:

  1. During a call, dial *6 on your phone, the system will prompt you that the parking slot number is 6900.
  2. Dial 6900 on another phone to retrieve the call.

Direct Call Parking (Default feature code: *06)

If you get a parking slot number from your administrator, you can dial the “feature code of Direct Call Parking+parking slot number" to park the call to the slot.

Example:

  1. During a call, dial *066900 to park the call to slot 6900.
  2. Dial 6900 on another phone to retrieve the call.