Check the Status of Room Comfort Sensor

After Room Comfort Sensors are powered on, the devices are activated and connected to Yeastar Workplace automatically. This topic describes how to check the status of Room Comfort Sensors, and introduces the features that Room Comfort Sensors can achieve.

Prerequisites

  • You have registered Room Comfort Sensors to Yeastar Workplace.

  • You have installed the Room Comfort Sensor.

Procedure

  1. Log in to Yeastar Workplace admin portal, go to Device List.
  1. Under the Status column, view the device status.

    If the device status shows , indicating that the Room Comfort Sensor is connected to Yeastar Workplace.

    Tip: Use the status filter to check for abnormal device connections and fix the abnormal connections accordingly.

Result

After the Room Comfort Sensor is connected to Yeastar Workplace, the following features are achieved:
  • The Room Comfort Sensor automatically monitors the room environment, including temperature, humidity, light, CO2 concentration, and TVOC. The environment data is displayed on the E-ink screen of the Room Comfort Sensor, and synchronized to Yeastar Workplace web portal and the Room Display in real-time.
    Room Comfort Sensor
    Yeastar Workplace User Portal
    Room Display
  • Yeastar Workplace will send users a notification email about the meeting room environment before the meeting starts.

FAQ & Troubleshooting

Q: What to do when the status shows ?
The status indicates the device is NOT activated. Refer to the following corrective actions to fix this issue:
  • Ensure the device is powered on.
  • Ensure the sensor's associated gateway can access the Internet.
Q: What to do when the status shows ?

The status indicates the device failed to connect to the LoraWAN network. Refer to the following corrective actions to fix this issue:

  • Ensure the sensor's associated gateway can access the Internet.

  • Reboot the device by powering it off and on.

Q: Why is the time displayed on the sensor incorrect?

The date and time displayed on the sensor are synced from the associated gateway.

Refer to the following corrective actions to fix this issue:
  • Check if the sensor is registered to Yeastar Workplace and associated with a gateway.
  • Check if the date and time of the associated gateway are correct.