AI Transcription Overview

Yeastar P-Series Software Edition supports AI transcription feature for voicemail messages and calls, which can convert voicemail and call audio into readable text using the built-in artificial intelligence (AI), allowing users to quickly review voicemail messages and call summaries.

Requirements and restriction

Requirements
Item Requirement
Firmware

  • For AI Voicemail Transcription feature: 83.19.0.110 or later.

  • For AI Call Transcription feature: 83.20.0.74 or later.
Subscription
  • Subscribe to Enterprise Plan or Ultimate Plan to ensure AI transcription is available.
    Note: You can get started with the AI transcription feature using the free transcription minutes that come with your subscription plan (120 minutes for Enterprise Plan or 240 minutes for Ultimate Plan).
  • Expand transcription minutes as needed by subscribing to the Transcription service (Path: Plan > Add-on Subscription).
Restriction
The built-in AI voicemail transcription can NOT be used simultaneously with the third-party Speech-to-Text (STT) API integration on the PBX system.

Highlights

Instant & accurate transcription
Deliver accurate voicemail-to-text and call-to-text conversion, allowing users to easily review and prioritize important messages.
Effortless transcript review & adjustment
Allow users to easily review, edit, and fine-tune the AI-generated transcripts to clarify information, add personal notes and clear key points.
Flexible transcription modes
Support both automatic and manual transcription modes, allowing users to choose whether to transcribe voicemails and calls automatically or only when needed.
Multi-language support
Provide multiple languages for transcribing of voicemails and calls. Extension users can set their preferred transcription language individually.

Guidances

Configure AI transcription feature
  1. Enable and Configure AI transcription feature

    Enable the AI transcription feature for the system. Set the desired transcription language and specify which extensions are allowed to use the transcription feature.

    For more information, see Enable AI Voicemail Transcription and Enable AI Call Transcription.

  2. Customize AI transcription for extensions
    After transcription enabled, voicemail messages or calls for authorized extensions can be transcribed into readable text. You can configure the transcription mode (either automatic or manual) and preferred transcription language for each extension individually.
    Note: Authorized extension users can customize the AI transcription configuration directly from their Linkus Clients. These settings will be automatically synchronized between the PBX and the user’s Linkus Client.

    For more information, see Configure AI Voicemail Transcription for an Extension and Configure AI Call Transcription for an Extension.

Track AI transcription usage
You can track AI transcription usage using one of the following methods.
  • View used transcription minutes from the Transcription Usage Details report. For more information, see Access Transcription Usage Details Report.
  • View used transcription minutes and total capacity directly from the Dashboard (Only visible to super administrator account).