Access Transcription Usage Details Report

Transcription Usage Details report provides an overview on the used transcription minutes for Voicemail Transcription and Call Transcription. This topic introduces how to access the report.

Note: In addition to checking transcription usage in the call report, super administrator can also view transcription usage directly from the Dashboard.

Prerequisites

To access Transcription usage report, make sure the firmware of Yeastar P-Series Software Edition is 83.20.0.74 or later.

Procedure

  1. Log in to PBX web portal, go to Reports and Recordings > Call Reports.
  2. In the Report Type drop-download list, select Transcription Usage Details.

  3. Filter data by the desired time range.

    A report for the selected period is displayed on the page, as shown below.

    Refer to the following table for explanation of the report metrics:

    Metric Description
    Transcription Event The type of transcription performed.
    • Voicemail Transcription
    • Call Transcription
    Usage (mins) The used transcription minutes within the specified time period.
    Note: Any partial minutes are rounded up to the next full minute. For example, if the total usage is 3 minutes and 57 seconds, it will be recorded as 4 minutes.