Allow Agents to View Queue Call Logs

This topic describes how to allow agents to view queue call logs on their Linkus UC Clients.

Procedure

  1. Log in to PBX web portal, go to Call Features > Queue > Outbound Queue.
  2. Click beside the desired queue, and enter the Queue Permissions tab.
  3. In the Agents section, complete the following settings.
    1. Select the checkbox of Queue Call Logs.

    2. Set up the viewing permission.
      Item Description
      Member Specify the agents who can view call logs of the queue on their Linkus clients.
      • All: All the queue agents can view the queue call logs.
      • Specified Agent: Only the specified agents can view the queue call logs.
      View Range Specify the type of queue call logs that the authorized agents can view.
      • All: Agents can view all call logs, including incoming calls and missed calls.
      • Incoming call: Agents can view the call logs of answered queue calls.

        You can further specify range of call logs that agents are allowed to view.

        • Personal Only: Agents can view only the calls they answered.
        • All Agents: Agents can view all calls answered by any agent in the queue.
          Note: Only queue call logs generated in version 83.21.0.117 or later are accessible. Historical queue call logs prior to this version are not supported.
      • Missed call: Agents can view the call logs of missed queue calls, as well as the missed call processing status.
  4. Click Save and Apply.

Result

The authorized agents are able to view queue call logs on their Linkus UC Clients.