Control a Fanvil IP Phone by Linkus Web Client

This topic describes how to connect a compatible Fanvil IP phone to Linkus Web Client, and what operations you can do to manage phone calls on the connected phone from Linkus Web Client.

Applications

This topic is applied to the Fanvil IP phones that are compatible with Linkus Web Client CTI.

For compatible IP phones, see Compatible Fanvil IP Phones.

Tip: For incompatible IP phones, refer to Control an Incompatible IP phone by Linkus Web Client for instructions on phone control.

Background information

By enabling CTI mode on Linkus Web Client, a Fanvil IP phone with your extension registered can be connected to your Linkus Web Client. In this way, Linkus Web Client acts as a visual control panel whereas calls are made and received from the Fanvil IP phone.

Procedure

To connect a compatible Fanvil IP phone to Linkus Web Client, you need to do as follows:

Step1. Set up PBX to allow control over Fanvil IP phones

Contact system administrator to check if your organization's PBX server is ready.

  1. Check if the version of PBX server is 37.3.0.16 or later.
  2. Check if uaCSTA feature is enabled (PBX Settings > SIP Settings > Advanced > Other Options > Enable uaCSTA connection).
    Note: uaCSTA feature allows you to use Linkus Web Client to connect to and manage a compatible Fanvil IP phone.

Step2. Set IP phones to be controllable

Check if your IP phone is ready for being controlled.

  1. Check if the extension registered on the IP phone is the same as that of Linkus Web Client.
    Note: Register only one account on the IP phone, or CTI feature may not work.
  2. If system administrator has assigned your extension to the IP phone via Auto Provisioning, your IP phone is ready for being controlled.
    Note: In the default Auto Provisioning template provided by PBX for your IP phone, both uaCSTA feature and a uaCSTA Number are configured.
  3. If system administrator has manually registered your extension to the IP phone, you need to enable uaCSTA feature and configure a uaCSTA Number on the IP phone.

    The following instructions take Fanvil X5S as an example.

    1. Log in to the phone web interface, go to Line > SIP.
    2. In the Line drop-down list, select your extension.
    3. Expand the Advanced Settings menu, enter your extension number in the uaCSTA Number field.
    4. Expand the SIP Global Settings menu, select the checkbox of Enable uaCSTA.
    5. Click Apply.

Step3. Enable CTI mode on Linkus Web Client

Change Linkus Web Client to CTI mode, so that you can use Linkus Web Client to manage phone calls on your IP phone.

  1. Log in to Linkus Web Client.
  2. At the top toolbar, select the connected Fanvil IP phone from the drop-down list.

Result

You can do the following operations on the connected Fanvil IP phone from Linkus Web Client:

  • Make/End a call
  • Make a second call
  • Answer/Reject a call
  • Record a call
  • Transfer a call (attended transfer and blind transfer)
  • Hold/Resume a call
  • Swap hold