Control Linkus Desktop Client by Linkus Web Client
By enabling CTI mode on Linkus Web Client, Linkus Desktop Client with your extension logged in can be connected to Linkus Web Client. In this way, Linkus Web Client acts as a visual control panel where you can manage phone calls, while calls are made and received using Linkus Desktop Client.
Scenario
Imagine that you use a CRM system on your office computer to manage customer relationships and contact customers with click-to-dial via Linkus Web Client, but the CRM system has restricted external network access. When you remotely access your office computer from home and click to dial via Linkus Web Client on the computer, the audio is actually transmitted through the office's network, not your local network. If the remote connection is unstable,you may experience audio quality issues.
In this case, you can install Linkus Desktop Client on your home computer, and log in with your extension, then access your office computer to set Linkus Web Client to remotely control Linkus Desktop Client via CTI. In doing so, the audio streams will be directly routed through Linkus Desktop Client on your home computer, avoiding the impact of unstable remote network connection and ensuring better audio quality.
Requirements
Make sure that PBX server and your Linkus clients meet the following requirements:
| Item | Requirement |
|---|---|
| PBX Server |
|
| Linkus Desktop Client |
|
Procedure
- Log in to Linkus Web Client.
- At the top-right corner, click
, then select Desktop
Client from the drop-down list.
Result
You can perform the following operations on Linkus Web Client to control the Linkus Desktop Client:
- Make/End a call
- Make a second call
- Answer/Reject a call
- Transfer a call (attended transfer and blind transfer)
- Record a call
- Hold/Resume a call
- Swap hold
- Add participant
- Merge calls
- Flip a call