Home
Integration Guides
This topic provides a list of devices and software which were tested and proven to be interoperable with the Yeastar P-Series Cloud Edition.
Helpdesk Integration
Zoho Desk
Set up Zoho Desk Integration
Set up Call Journal to Zoho Desk
After the integration, you can set up call journal to automatically log all the call activities to Zoho Desk when an associated user ends calls with Helpdesk contacts.

Set up Call Journal to Zoho Desk

After the integration, you can set up call journal to automatically log all the call activities to Zoho Desk when an associated user ends calls with Helpdesk contacts.

Prerequisites

You have integrated Yeastar P-Series Cloud Edition with Zoho Desk.

Procedure

Log in to PBX web portal, go to Integrations > Helpdesk.
On the Helpdesk integration page, turn on Call Journal.
Configure the following call log information according to your needs.
- Subject: The subject of the call log.
- Description: The description of the call log.
Note: The contents can be composed of variables. For the supported variables, see XML Descriptions for Integration Template - Call Journal Scenario Variables.
Click Save.

Result

When the associated users ends a call with a Helpdesk contact, the PBX will automatically synchronize the call log to Helpdesk with the pre-defined subject and description.