Enable Call Recording Playback in Zendesk

After the integration, call logs can be automatically synchronized to Zendesk when an associated user ends calls with Helpdesk contacts. You can set up to enable playing the call recordings of the corresponding call logs directly within Zendesk.

Prerequisites

You have integrated Yeastar P-Series Cloud Edition with Zendesk.
You have Set up Automatic Ticket Creation for Zendesk.

Procedure

Log in to PBX web portal, go to Integration > Helpdesk.
On the Helpdesk integration page, scroll down to Call Journal.
Select the checkbox of Play Call Recording.
If enabled, the Helpdesk users who associated with extensions on PBX can directly view and play call recordings stored on the PBX within the Helpdesk system.
Note: When users click to play call recording in the Helpdesk, the system will request recording file from the PBX. For details on how the Helpdesk platform protects the privacy of recording data, please contact Helpdesk provider.
Click Save.

Result

The Helpdesk users who associated with extensions on PBX can directly view and play recordings in the Helpdesk.