Microsoft Teams Integration Preparation

Before the integration, you need to create a PBX extension and disable video codecs of the PBX.

Create a SIP extension

  1. Log in to PBX web portal, go to Extension and Trunk > Extension.
  2. Click Add and select Add to create a SIP extension.
  3. In the User Information section, configure user information as follows:
    • First Name: Enter the user's first name.
    • Last Name: Enter the user's last name.
    • Email Address: Leave it blank or configure it as needed.
    • Mobile Number: Leave it blank or configure it as needed.
    • User Password: Retain default value or configure it as needed.
    • User Role: Retain default value or configure it as needed.
  4. In the Extension Information section, configure extension information as follows:
    • Extension Number: Enter a desired extension number.
    • Caller ID: Retain default value or configure it as needed.
    • Registration Name: Retain default value or configure it as needed.
    • Registration Password: Retain default value or configure it as needed.
    • Concurrent Registrations: Select a value from the drop-down list. This option defines how many SIP phones are allowed to register with the extension.
      Note: The maximum number of concurrent registrations is 3.
  5. Click Advanced tab, unselect the checkbox of Qualify.

  6. Click Save and Apply.
    Note: The following SIP credentials are required when you configure Teams users on the configuration portal.
    • Extension number
    • Registration name
    • Registration password

Disable video codecs

Disable video codecs of the PBX, or Teams users may fail to receive calls.

  1. Log in to PBX web portal, go to PBX Settings > SIP Settings > Codec.
  2. In the Codec section, disable the following codecs:
    • H263
    • H263P
    • H264
    • MPEG4
    • VP8

  3. Click Save and Apply.