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Park a Call
Call parking is a method of holding a call on a phone, so that anyone can retrieve the call on another phone. This topic describes how to park a call.

Park a Call

Call parking is a method of holding a call on a phone, so that anyone can retrieve the call on another phone. This topic describes how to park a call.

Requirements

To park agents' active calls, make sure that you have been granted the Call parking operation permission by the system administrator.

Procedure

In the Linkus Web Client, go to Call Center Console > Queue Panel.
On the Active Calls panel, hover your mouse over an answered call.
Right click the answered call, and select Parked.
Select the parked party.
The call is parked on an available parking number. The system puts the parked party's call on hold, and plays a prompt to tell the other party where to retrieve the call.