Manage Your Status in Queues
As an agent of a queue or multiple queues, you can change your own status in a specific queue or in all queues on Linkus Mobile Client. This topic describes how to log in to and out of queues, pause and unpause queue calls.
Requirements
- PBX Server
- Contact the system administrator to make sure that firmware version of PBX server is 84.15.0.22 or later.
- Linkus Mobile Client
- Make sure that the version of your Linkus Mobile Client meets the following requirements:
- Linkus iOS Client: Version 5.5.9 or later
- Linkus Android Client: Version 5.5.8 or later
Log in to queues
Note: This operation is only available for dynamic agents.
- Log in to all queues
- Log in to a specific queue
- After you obtain the Log in/Log out feature code from the system administrator, you can log in to a specific queue using the feature code.
Log out of queues
Note: This operation is only available for dynamic agents.
- Log out of all queues
- Log out of a specific queue
- After you obtain the Log in/Log out feature code from the system administrator, you can log out of a specific queue using the feature code.
Pause queue calls
As a queue agent (be it static or dynamic), you can pause receiving queue calls when you are unavailable. The queue will not distribute calls to you after you pause queue calls.
- Pause service in all queues
- Pause service in a specific queue
- After you obtain the Pause/Unpause feature code and the Pause Reason feature codes from the system administrator, you can pause receiving calls from a specific queue using the feature code.
Unpause queue calls
As a queue agent (be it static or dynamic), you can resume receiving queue calls when you are ready to take a call.
- Unpause service in all queues
- Unpause service in a specific queue
- After you obtain the Pause/Unpause feature code from the system administrator, you can resume receiving calls from a specific queue using the feature code.