Manage Two-Factor Authentication (2FA)

After setting up 2FA, you can manage trusted devices or disable 2FA as needed.

Remove a trusted device

If you lose access to a trusted device, you can remove it from the trusted device list.

  1. Log in to NovoOne Tenant portal, click your account at the top-right corner and select Change Password & Security.

  2. Click Two-Factor Authentication tab.
  3. In the Trusted Devices section, click beside the device that you want to remove, then click Confirm.

Disable 2FA

You can disable 2FA for your own account or for user accounts as needed.

Disable 2FA for your account
  1. Log in to NovoOne Tenant portal, click your account at the top-right corner and select Change Password & Security.

  2. Click Two-Factor Authentication tab.
  3. Turn off the switch of Two-Factor Authentication, then enter your account password and confirm the operation.

    2FA is disabled for your account.

Disable 2FA for user account
If users are unable to complete 2FA verification (e.g. they lose authenticator device or can no longer receive authentication code via email), you can disable 2FA for their accounts, so that they can sign in using only their account credentials.
  1. Log in to NovoOne Tenant portal, go to Users > Users.
  2. Click beside the desired user.
  3. In the Security tab, unselect the checkbox of Two-Factor Authentication and enter your password to confirm the operation.

  4. Click Save.

    2FA is disabled for the user account.