Enable and Configure Global AI Voicemail Transcription

NovoOne Tenant supports AI voicemail transcription powered by built-in AI engine, allowing users to quickly review voicemail messages. This topic describes how to enable and configure the AI voicemail transcription in the tenant.

Procedure

  1. Log in to NovoOne Tenant portal, go to AI > Transcription.
  2. In the Transcription Setting tab, complete the following settings.
    1. Turn on the switch of Voicemail Transcription.
    2. Configure the voicemail transcription settings.

      Setting Description
      Server Type Select Built-in Server.
      Language Select the desired language to be detected and transcribed for voicemail messages.
      User Scope Specify which users are allowed to use voicemail transcription feature.
      • All Users: All users can use this feature.
      • Specific Users: Only selected users can use this feature.
  3. Click Save.

Result

  • The AI voicemail transcription feature is enabled globally. The system can transcribe the authorized users' voicemail messages into readable texts in the specified language.
  • You can override the voicemail transcription settings for users individually as needed (Path: Users > Users > AI > Voicemail Transcription). For more information, see Override AI Voicemail Transcription for a User.