Override AI Voicemail Transcription for a User

After AI voicemail transcription is enabled globally, voicemails for authorized users can be recognized and transcribed in a global preset language. You can adjust the transcription settings for users individually to meet their specific needs.

Prerequisites

You have enabled the AI Voicemail Transcription feature, and granted the usage permission to the desired users.

Procedure

  1. Log in to NovoOne Tenant portal, go to Users > Users.
  2. Click beside the authorized user, then go to the AI tab.
  3. In the Voicemail Transcription section, configure the following settings according to the user's need.

    Setting Description
    Automatic Voicemail Transcription Specify whether to automatically transcribe voicemail messages for the user.
    Note: If disabled, users need to manually trigger transcription for specific voicemails on their NovoOne clients when needed.
    Language Select the desired language for voicemail transcription.
  4. Click Save.

Result

  • Messages delivered to the user's voicemail will be transcribed into text in the specified language, either automatically or manually.
  • The user can access the transcribed texts on the NovoOne clients.
    NovoOne Web Client NovoOne Mobile Client