Change or Reset Account Password

You can change your account password to enhance account security, or reset it if you forget it.

Change account password

Procedure
  1. At the top-right corner of NovoOne Tenant portal, click your account and select Change Password & Security.

  2. In the pop-up window, enter your current password and set a new password, then click Update Password.

Result
  • You are automatically logged out of Tenant portal.
  • You can sign in to the Tenant portal using the new password.

Reset account password

Procedure
  1. On NovoOne Tenant portal login page, click Forgot password?.

  2. On the Reset Password page, perform the following operations:

    1. Enter your email address and the captcha.
    2. Click Send Password Reset Instruction.
Result
A password reset link is sent to your mailbox.
Note: The link is valid for 30 minutes.
What to do next
Click the password reset link to set a new password.