Manage Two-Factor Authentication

This topic describes how to manage the Two-Factor Authentication (2FA) feature, including removing trusted devices, changing authentication method, and disabling the 2FA feature.

Remove a trusted device

In case you lost access to a trusted device, you can remove it from the list if necessary.

  1. Log in to NovoOne Platform portal, click your account at the top-right corner, then go to Change Password & Security > Two-Factor Authentication.

    The trusted devices are displayed in the Trusted Device List section.

  2. Click beside the device that you want to remove.
  3. In the pop-up prompt, click Confirm.

Disable Two-Factor Authentication

Disable Two-Factor Authentication for your account
You can disable 2FA for your account at any time.

  1. Log in to NovoOne Platform portal, click your account at the top-right corner, then go to Change Password & Security > Two-Factor Authentication.

  2. Turn off the switch of Two-Factor Authentication.
  3. In the pop-up window, enter your account password and click Confirm to verify your operation.

    The webpage prompts a message "2FA disabled".

Disable Two-Factor Authentication for your colleagues or resellers
If your colleagues or resellers lost access to their Two-Factor Authentication (e.g. they lost their authenticator device or could not receive authentication code via email), you can disable the 2FA for their accounts, so that they can directly log in with email address and password.
  1. Log in to NovoOne Platform portal, go to Account > Resellers / Colleagues.
  2. Click beside the desired account.
  3. Under the Account Information tab, select Disabled in the 2FA drop-down list.
  4. Click Save.

    The two-factor authentication for the user's account is disabled.