Call History Overview
NovoOne Platform provides call detailed records (CDR) of incoming and outgoing calls across all your own tenants for quick call activity analysis, eliminating the need to access each tenant individually. This topic describes centralized call history management on NovoOne Platform.
Views Call History
NovoOne Platform provides the two following call history views
for quick at-a-glance review:
| View | Description |
|---|---|
| Call Records | Call-level view that can be used to review call overviews and calculate call volumes. Each complete call corresponds to an item. For more information, see View Call Records. |
| Call Legs | Call-leg view that can be used to quickly trace complex calls (e.g., transferred call, queue call, etc.). Each complete call corresponds to at least one item. For more information, see View Call Legs. |
In addition, you can click an item under any view to check call details, which display full information about the complete call associated with the item. For more information about the complete call details, see Key Metrics for CDR Details.
Export Call History
NovoOne Platform allows you to configure exporting filter criteria and download the matched items to your local computer.
For more information, see the following topics: